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WHAT IS THE HYUNDAI SUBSCRIPTION?

  • WHAT IS THE HYUNDAI SUBSCRIPTION?

    As the world's first and only auto subscription platform, we offer vehicles from Hyundai brand dealers on a subscription basis.

    We take care of the entire process, including insurance premiums and customer care.

    The Hyundai partner maintains the vehicle and handles deliveries and returns.


    Have a look at Hyundai subscription.

  • WHAT IS A CAR SUBSCRIPTION PARTNER?

    Only authorised dealers are certified according to a strict selection concept. The vehicles will be delivered by the Hyundai partner. With authorised and trained employees, the Hyundai partner handles the delivery and collection of the vehicle.


    It will also be your contact for maintenance requests and any warranty or wear and tear work that may be required.

  • WHO CAN SUBSCRIBE TO A VEHICLE?

    Any private individual or company domiciled in Austria can book vehicles on our website.


    It is important to note the following:

    • You have at least to be 21 years old and have had a european driving licence for more than 2 years without interruption.

    • The vehicle may only be driven by you or the other drivers specified in the respective booking agreement. People who live in the same household as you (and have had a driver's license for 2 or more years) do not have to be separately listed as drivers.

    • Another requirement for a Hyundai subscription is a verified identity and a good credit rating.

    • For company subscribers, the vehicle may only be operated by the persons specified as authorised drivers.

  • CARS

    The vehicles that you will find on our website are used vehicles from theprevious two model years or with a mileage of up to 25,000 km. All vehicle offers are immediately available and reflect the actual vehicle description and equipment.

HOW DOES A HYUNDAI CAR SUBSCRIPTION PLAN WORK?

  • BOOKING PROCESS

    Your car subscription is booked online at Hyundai subscription.

    1. You select your vehicle and your mileage package.
    2. You enter your personal data.
    3. You book your car on a subscription basis.


    After consultation with the partner dealer, we will send you confirmation of your delivery date. The booked vehicle can then be collected on the confirmed date.

  • SUBSCRIPTION PERIODS

    The Hyundai subscription has no minimum term; instead it may be cancelled at any time with three months' prior notice.

    The subscription vehicles can be driven for up to 24 months.

  • NOTICE PERIOD

    To cancel your subscription, you must give us three months' advance notice. For your termination to be legally binding, it must be in text form and submitted by post or email.


    ViveLaCar Vienna GmbH

    Gumpendorfstrasse 19-21 / stairs 2 / 2nd floor

    1060 Vienna

    contract@vivelacar.at

  • VEHICLE AVAILABILITY

    As a rule, your selected vehicle will be immediately available. If you wish to collect the vehicle yourself, the delivery time will be approximately 10 working days.

  • VEHICLE HANDOVER

    We will inform you immediately when the vehicle is ready to be collected and arrange a delivery date and location with you and the Hyundai partner. Unless otherwise agreed in the booking agreement, you must collect the vehicle at the specified delivery location from your Hyundai dealer at your own expense on the agreed date. The vehicle can be picked up to 4 weeks after booking the vehicle.


    When collecting the vehicle, the following is very important:

    • please have your valid identity card and driving licence with you! These documents are checked during the handover process. If this check is not possible or fails for other reasons, the car cannot be handed over to you.

    • Your car's tank will have been filled (or the battery in an electric vehicle will have been charged) enough so that you can drive 100 km.

    • During the vehicle handover, an expert employee of the Hyundai partner will inspect your vehicle and record any damage and the completeness of the safety equipment. Please check for any visual defects yourself. In order to avoid misunderstandings, these will be documented with photos.

  • VEHICLE RETURN

    At the end of your contract term, make an appointment with the Hyundai partner to return the vehicle. Unless otherwise stated in your booking, bring your car back in the same way as you collected it. There is a five-day grace period to return the vehicle after the end of your contract term. This means that after the contract has expired, you still have 5 working days to return your vehicle with your ViveLaCar partner.


    The vehicle must have been cleaned inside and out. If there are any previously unknown damages or defects, you must show them to yourViveLaCar partner upon return. Don't worry about signs of wear commensurate with the age and mileage of the vehicle. When the vehicle is returned, the ViveLaCar partner will inspect the vehicle again, record the results in a log, and you will be asked to sign your agreement with the results.


    Here you will find everything you need to know about keeping the vehicle return process fair.

  • CHANGE OF PERSONAL DATA

    We kindly ask you to report any changes regarding your personal data

    • name,

    • address,

    • bank details,

    • your employer or

    • a significant deterioration in your income

    by sending an email to support@hyundai-abo.at.

COSTS AND PAYMENTS

  • START-UP CHARGES

    A one-time set of start-up charges of EUR 299.00 will be charged for each subscription to cover the delivery and handover of the vehicle.

    If you want to change your car, you must give us three months' advance notice and sign a new subscription contract.


    The start-up charges of EUR 299.00 are payable for each new subscription.

  • SECURITY DEPOSIT

    As security, we will collect a deposit equal to one month's subscription charge. We will retain this in the event of a payment default.

  • MILEAGE PACKAGES

    You can choose from five different mileage packages:

    • XS (200 km/ month),

    • S (500 km/ month),

    • M (800 km/ month),

    • L (1,250 km/ month),

    • XL (1,500 km/ month) or

    • XXL (2,500 km/ month).


    Tip: The more kilometres you drive, the less your price per kilometre. 

  • SERVICES INCLUDED

    Your Hyundai subscription package price includes all costs and applicable fees for the operation of your vehicle

    • maintenance,

    • wear and tear,

    • fully comprehensive insurance,

    • seasonal tyres,

    • motor vehicle tax,

    • motorway vignette.


    The monthly price is based on the mileage package you book: (XS (200 km/ month), S (500 km/ month), M (800 km/ month), L (1,250 km/ month) XL (1,500 km/ month) or XXL (2,500 km/ Month).


    You only need to cover the costs for liquids such as

    • fuel,

    • AdBlue (diesel additive),

    • wiper water, and

    • oil

    as needed.


    You will also be responsible for any

    • fines,

    • foreign motorway tolls,

    • and parking costs.

  • MILEAGE BILLING

    The kilometres you drive are logged directly from the vehicle using mileage data and billed monthly. If you drive less in one month, you can carry forward the kilometres paid for to the following month. The data is used only to  bill the kilometres travelled; we do not share it with third parties.

  • EXTRA KILOMETRES

    If you drive more kilometres per month than your package includes, each additional kilometre will be added to your monthly subscription fee according to the price per extra kilometre shown for your chosen package.

  • CREDIT CHECK

    Since the subscription rates are instalment payments, this means for us that we will have a long-term relationship with you as a subscriber. This is why we want to know in advance what we are getting into and will therefore perform a credit check before accepting your subscription request. This is how we can know that you will be a reliable subscriber. The advantage for you is that you are protected against unwanted indebtedness.

  • PAYMENT METHODS

    Payments can currently only be made via credit card.

INCLUDED SERVICES IN DETAIL

  • VEHICLE REGISTRATION COSTS

    The vehicles will be registered by the relevant Hyundai partner. There are no separate costs for you here.

  • MAINTENANCE & WEAR

    You can have inspections and any repairs performed at any of our Hyundai partners in your region. At no extra cost for you, of course. We will handle all invoicing.


    Attention:

    Maintenance, repairs and garage work on the vehicle may only be carried out with the respective Hyundai partner within Austria with the prior written consent of ViveLaCar (Hyundai subscription). This also applies to the installation or removal of accessory parts, as well as to maintenance and repairs within the intended maintenance and inspection intervals.

  • INSURANCE PACKAGE

    There is third-party liability and comprehensive insurance. That means: Any driver who is entitled to use and has a driving license of at least three years can use your Hyundai vehicle fully insured. The deductible for fully comprehensive insurance claim is EUR 1,000.00.


    The terms and conditions for Wr. Städtischen Versicherung AG apply; these will be made available to you on request before your subscription is accepted.


    The vehicle booked in each case may be driven in Austria and in the following other countries: Germany, Switzerland, Italy, Spain, Portugal, France, Croatia, Czech Republic, Slovenia, Slovakia, Hungary, Poland, Belgium, Netherlands, Denmark, Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Greece, Liechtenstein, Luxembourg.

  • SEASONAL TYRES

    We ensure year-round tyres as well as wear and weather-related tire changes, if necessary up to twice a year, at our own discretion. This may depend on the location of the vehicle. If you would like to switch from summer to winter tyres, please let us and the Hyundai partner know 4 weeks beforehand.

  • MOTOR VEHICLE TAX

    Your car subscription includes payment of the motor vehicle tax.

WHAT ELSE DO I NEED TO CONSIDER?

  • SMOKING

    Smoking is strictly prohibited in the vehicle. No cigarettes, cigars, pipes, or e-cigarettes are allowed.

  • PETS

    You can take pets with you in your Hyundai. However, make sure that they do not leave any damage in or on the car and that you have removed all traces (hair or similar) before you return it.

  • MODIFICATIONS

    You may not make any technical or optical modifications to the vehicle (e.g. attaching stickers, conversions, or vehicle tuning). Manufacturer recall campaigns are excluded. In this case, however, you will be in contact with us anyway, as we will temporarily provide you with another vehicle.

  • DRIVERS OTHER THAN THE SUBSCRIBER

    For individual journeys, you can allow your car to be driven by all

    • first-degree relatives (parents, children),

    • your spouse,

    • registered partner, or

    • other parties domiciled at your place of residence (authorised third parties).


    Other people may only use the car with the prior written consent of Vive la Car (authorised drivers).

    Eligible drivers must

    • also be at least 21 years old and

    • have had a valid driver's license for at least two years without interruption. 


    It is important that you can tell us at any time who was driving your subscribed vehicle and when.


    Tip: Keep a logbook in the glovebox. This will help you to keep track.

    In addition, you, as a subscriber, are responsible for ensuring that the other authorised drivers or third parties (spouse, parents) who are entitled to use the vehicle are fit to drive and are in possession of a valid driving licence.

WHAT HAPPENS IN EMERGENCIES OR EXCEPTIONAL SITUATIONS?

  • PENALTIES, WARNING MONEY

    You are responsible for paying your parking tickets or fines. The fine will first go to your Hyundai partner, who will send the ticket to us and we will forward it to you.

    We charge a processing fee of EUR 15.00 which will be added to your fine.

    The fine including the EUR 15.00 processing fee will be charged to your credit card.

  • ROADSIDE ASSISTANCE

    The Hyundai mobility guarantee is at your disposal around the clock, 7 days a week with its fast and competent breakdown service. In the event of a defect, please contact the Hyundai mobility guarantee. They will organize all further steps for you (depending on the model).


    Domestic: 0800 21 20 - 90                 Abroad: +43 1 710 57 - 74

  • ACCIDENT

    1. First of all, make sure that you and your passengers are doing well and contact the emergency services if necessary.
    2. In the event of an accident without personal injuries, please contact one of our ViveLaCar/ Hyundai subscription service employees.
    3. After assessing the situation, he will provide you with the necessary help.


    In an accident with personal injuries:

    1. First inform the emergency services and the police.
    2. Guide it to you vehicle using the GPS coordinates.
    3. Stay in touch with him until he arrives.


    If the worst comes to the worst, there is the european accident report on our website and the expected extent of the damage, including photos and send everything to us.

  • HERE ARE THE CONTACT DETAILS YOU NEED TO CONTACT, DEPENDING ON THE EXTENT OF DAMAGE

    The subscriber is obliged to inform ViveLaCar (Hyundai subscription) immediately of the course of the accident by telephone within the service hours 9:00 a.m. - 6:00 p.m. (Mon-Fri) at +43 1 3618139 - 10.


    The following documents must be sent immediately to support@vivelacar.at (or support@hyundai-abo.at):

  • LOSS OF DRIVING PRIVILEGES

    If you or an authorised driver lose your driving privileges during the subscription period, the following will happen:

    • Authorised driver: If one of your authorised drivers has their driving privileges revoked during the subscription period, nothing changes for you as a subscriber, except for the fact that that person will no longer be allowed to drive the vehicle you have subscribed to.

    • If the subscriber loses their driving privileges, the obligation to pay the monthly subscription fee remains in effect. The three months' notice period would then be triggered automatically.

    • Subscribers and every authorised driver agree to notify us immediately of the loss of their driving privileges (temporary or permanent) and strictly refrain from driving the vehicle during this time.

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